1. Overview

At PANZACH, customer satisfaction is our top priority. If you’re not entirely happy with your purchase, we’re here to help.

2. Return Window

You have 30 calendar days from the date you received your item to request a return or exchange.

3. Eligibility

• Item must be unused, in the same condition that you received it.
• Must include original packaging, tags, and any accessories.
• Proof of purchase (order number) is required.

4. Non-Returnable Items

Certain goods are exempt from being returned, including:

• Gift cards
• Downloaded software or digital products
• Perishable goods (food, flowers, etc.)
• Health and personal care items

5. How to Make a Return

1. Contact our support team at our Contact page within 30 days to request an RMA (Return Merchandise Authorization).
2. Pack the item securely in its original packaging.
3. Ship to the address we provide—keep your tracking number.

6. Refunds

Once we receive and inspect your return, we will notify you and process your refund within 5–7 business days. Refunds will be issued to your original payment method.

7. Shipping Costs

• Buyer pays return shipping: Unless the return is due to our error (wrong/damaged item).
• Original shipping fees: Non-refundable.

8. Exchanges

If you need an exchange for the same item in a different size or color, please follow the return process above and place a new order for the replacement item.

9. Damaged or Defective Items

If your item arrives damaged or defective, contact us immediately at support@panzach.com with photos so we can make it right.

10. Questions?

If any of the above does not apply or you need further assistance, please contact us. We’re happy to help!